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<div class="bvseo-question-answer" data-questionid="4319457">
<h2 class="bvseo-question">
Does this canopy meet &ldquo;California Fire Marshall&rdquo;, &ldquo;CPAI-84&rdquo;, or &ldquo;NFPA-701&rdquo; certification?
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<div class="bvseo-author">Asked by: Inquirer2</div>
<div class="bvseo-answer" data-answerid="3171240">
Hello! Thank you for reaching out to us with your inquiry. Please be advised that Coleman shelters meet CPAI-84 requirements. And yes, fire retardant is used in the canopy coating. For further queries or concerns about your product, you can also visit the Coleman website. Choose &ldquo;contact us&rdquo; from the question mark logo in the upper right corner of the page to access our online contact form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-08-16</div>
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<div class="bvseo-question-answer" data-questionid="4310663">
<h2 class="bvseo-question">
Does this screenhouse come with a floor? or can I buy once separately
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<div class="bvseo-author">Asked by: thaikudam</div>
<div class="bvseo-answer" data-answerid="3165360">
Hello there! Please be advised that this shelter does not have a tent floor and that we do not sell tent floor accessories for this item. If you have any questions or concerns about your product, please visit the Coleman website. You can access our web form by clicking the &quot;contact us&quot; link in the question mark logo at the top right of the page.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-07-30</div>
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<div class="bvseo-question-answer" data-questionid="4271146">
<h2 class="bvseo-question">
Can you get a replacement roof and screen?
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<div class="bvseo-author">Asked by: Lightning</div>
<div class="bvseo-answer" data-answerid="3144122">
Hello! Thank you for your question. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-07-24</div>
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<div class="bvseo-question-answer" data-questionid="4258448">
<h2 class="bvseo-question">
I just bought this a couple of months ago. The first time i set it up yesterday, it broke out two of the upper plastic joints. How do I get this replaced under warranty?
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<div class="bvseo-author">Asked by: FlyfisherCA</div>
<div class="bvseo-answer" data-answerid="3136307">
Hello! Thank you for your question. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries about your warranty, you may visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-05-03</div>
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<div class="bvseo-question-answer" data-questionid="4141313">
<h2 class="bvseo-question">
Can you order a new top for it? Our top is getting thin and just need the top.
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<div class="bvseo-author">Asked by: Skinner</div>
<div class="bvseo-answer" data-answerid="3060838">
Hi Skinner, Thank you for contacting Coleman, The Outdoor Company. We understand that you want to know how to order a replacement canopy cover for your Coleman 12 x 10 Back Home Screened Canopy Sun Shelter. We would be delighted to answer your inquiry. Please be advised that the replacement parts of this unit are currently unavailable for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. We hope we were able to answer your question. Please, if you have any further questions or concerns about your product, kindly visit the Coleman website. First, click on the question mark logo in the upper right corner, then select &quot;contact us,&quot; so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-08-06</div>
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<div class="bvseo-question-answer" data-questionid="4042896">
<h2 class="bvseo-question">
What is the actual footprint of the canopy? Can you post a diagram? I need to know if it will fit on my deck.
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<div class="bvseo-author">Asked by: GreenbeltMarc</div>
<div class="bvseo-answer" data-answerid="3049485">
Hi there! Thank you for contacting Coleman, the Outdoor Company. We understand that you want to know the dimensions of our 12 x 10 Back Home Screened Canopy Sun Shelter with Instant Setup to ensure that it will fit on your deck. We would be delighted to answer your inquiry. Please be advised that the length of the Shelter is 12 feet and the width is 10 feet. For more information on the requested diagram photo, please visit the Coleman website. To begin, click on the question mark logo in the upper right corner, then select &quot;contact us,&quot; which will take you to our contact us web form. We hope we were able to provide you with an answer to your question. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-02-25</div>
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<div class="bvseo-question-answer" data-questionid="4038697">
<h2 class="bvseo-question">
Please tell me why knowing of the quality issues with the roofing material, you refuse to sell a replacement. My roof has also deteriorated with minimal sun exposure. You said have a wonderful day? I might if I could sit outside in my screen house.&nbsp;
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<div class="bvseo-author">Asked by: More than disappointed</div>
<div class="bvseo-answer" data-answerid="3032067">
Hello. Thank you for reaching out to us with your inquiry. We value your continued support on our products. We're very sorry if we don't have any available part for this shelter. We're very sorry for all the inconvenience that this shelter has caused you. Nothing to worry we will make sure that all your conern will gonna be heard. If you still need any assistance please let us know. Thank you and have a wonderful day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2023-03-03</div>
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<div class="bvseo-question-answer" data-questionid="4068981">
<h2 class="bvseo-question">
Do you have to remove the canopy before you put the sunroom away?
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<div class="bvseo-author">Asked by: Camper12345</div>
<div class="bvseo-answer" data-answerid="3019878">
Hi Camper12345! Thank you for contacting Coleman, the Outdoor Company. We understand that you are asking if you have to remove the canopy before you put the sunroom away. We would appreciate the opportunity to check on your inquiry. Please be advised that if you a re referring to the screen room or the whole product, yes you have to remove the canopy before storing it. We hope we were able to provide you with an answer to your question. If you have other concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-08-04</div>
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