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<div class="bvseo-question-answer" data-questionid="4038697">
<h2 class="bvseo-question">
Please tell me why knowing of the quality issues with the roofing material, you refuse to sell a replacement. My roof has also deteriorated with minimal sun exposure. You said have a wonderful day? I might if I could sit outside in my screen house.&nbsp;
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<div class="bvseo-author">Asked by: More than disappointed</div>
<div class="bvseo-answer" data-answerid="3032067">
Hello. Thank you for reaching out to us with your inquiry. We value your continued support on our products. We're very sorry if we don't have any available part for this shelter. We're very sorry for all the inconvenience that this shelter has caused you. Nothing to worry we will make sure that all your conern will gonna be heard. If you still need any assistance please let us know. Thank you and have a wonderful day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-09-04</div>
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<div class="bvseo-question-answer" data-questionid="4068981">
<h2 class="bvseo-question">
Do you have to remove the canopy before you put the sunroom away?
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<div class="bvseo-author">Asked by: Camper12345</div>
<div class="bvseo-answer" data-answerid="3019878">
Hi Camper12345! Thank you for contacting Coleman, the Outdoor Company. We understand that you are asking if you have to remove the canopy before you put the sunroom away. We would appreciate the opportunity to check on your inquiry. Please be advised that if you a re referring to the screen room or the whole product, yes you have to remove the canopy before storing it. We hope we were able to provide you with an answer to your question. If you have other concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-08-04</div>
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<div class="bvseo-question-answer" data-questionid="4061399">
<h2 class="bvseo-question">
Do you sell the screen portion of this assembly separate? Dog chewed through the zipper on one side. Canopy and frame are fine.
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<div class="bvseo-author">Asked by: Tomstent</div>
<div class="bvseo-answer" data-answerid="3006298">
Hello, Tomstent. Thank you for contacting Coleman, the Outdoor Company. We understand you want to know if the screen portion of this assembly for your Coleman&reg; 12 x 10 Back Home&trade; Screened Canopy Sun Shelter with Instant Setup is available separately. We would be delighted to answer your inquiry. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. We hope we were able to answer your question. Please let us know if you need further assistance. Thank you and have day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-09-11</div>
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<div class="bvseo-question-answer" data-questionid="4044408">
<h2 class="bvseo-question">
Can you describe or provide a diagram that illustrates what the 10&rsquo; x 12&rsquo; dimensions represent? Perhaps an overhead view?
</h2>
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<div class="bvseo-author">Asked by: TyGuy</div>
<div class="bvseo-answer" data-answerid="2995944">
Hi TyGuy, Thank you for contacting Coleman, the Outdoor Company. We understand that you want to know what the 10&rsquo; x 12&rsquo; dimensions of the Coleman&reg; 12 x 10 Back Home&trade; Screened Canopy Sun Shelter with Instant Setup represent. We would be delighted to answer your inquiry. Please be advised that 10&rsquo; x 12&rsquo; is the full floor dimensions of the shelter. We hope we were able to answer your question. Please let us know if you need further assistance. Thank you and have a wonderful day
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-07-15</div>
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<div class="bvseo-question-answer" data-questionid="3975333">
<h2 class="bvseo-question">
How much does the top part of the canopy cost by itself/replaced, because of tears and usage???
</h2>
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<div class="bvseo-author">Asked by: Redbone64</div>
<div class="bvseo-answer" data-answerid="2952354">
Hi Redbone64, Thank you for contacting Coleman, the Outdoor Company. We're sorry to hear that the canopy of your Coleman&reg; 12 x 10 Back Home&trade; Screened Canopy Sun Shelter with Instant Setup ripped and you're wondering how much the replacement canopy costs. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. We hope we were able to provide an answer to your question. Please let us know if you need further assistance. Have a wonderful day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-08-12</div>
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</div>
<div class="bvseo-question-answer" data-questionid="4042896">
<h2 class="bvseo-question">
What is the actual footprint of the canopy? Can you post a diagram? I need to know if it will fit on my deck.
</h2>
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<div class="bvseo-author">Asked by: GreenbeltMarc</div>
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<div class="bvseo-question-answer" data-questionid="4074865">
<h2 class="bvseo-question">
instructional video for the back home tent set up 12x10
</h2>
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<div class="bvseo-author">Asked by: usps</div>
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