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<div class="bvseo-question-answer" data-questionid="4147388">
<h2 class="bvseo-question">
I have only used the 13 x 13 canopy a few times (once a year for several days each time) and the frame broke. I realize that it would be beyond any warranty time but I would like to know if just the frame can be purchased, and, it so, how much.
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<div class="bvseo-author">Asked by: Docscott</div>
<div class="bvseo-answer" data-answerid="3062417">
Hello Docscott, Thank you for contacting Coleman, The Outdoor Company. We're sorry to hear that the frame of your Coleman OASIS 13 x 13 Canopy with Sun Wall has broken, and we understand that you'd like to know if a replacement frame is available. We would be delighted to answer your inquiry. Please be advised that the replacement parts of this unit are currently unavailable for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. We hope we were able to provide you with an answer to your question. Please, if you have any further questions or concerns about your product, kindly visit the Coleman website. First, click on the question mark logo in the upper right corner, then select &quot;contact us,&quot; so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-11-18</div>
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<div class="bvseo-question-answer" data-questionid="4113970">
<h2 class="bvseo-question">
I need to buy only the top part of the canopy. Where can I get it.or order online.? Thanks&nbsp;
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<div class="bvseo-author">Asked by: Evelina</div>
<div class="bvseo-answer" data-answerid="3041664">
Hi Evelina, Thank you for contacting Coleman, the Outdoor Company. We understand you want to know where you can get a replacement top for your Coleman OASIS 13 x 13 Canopy with Sun Wall. We would be delighted to answer your inquiry. Please be advised that this product is part of our newly released Canopy. Therefore, the replacement parts of this unit are currently unavailable for individual sale but no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. We hope we were able to answer your question. If you have any further questions or concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-09-27</div>
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<div class="bvseo-question-answer" data-questionid="4100793">
<h2 class="bvseo-question">
What is the height of the canopy at the outside edge? &nbsp;I&rsquo;d like to use a canopy to provide shade while i wax my cars. &nbsp;I need a stepladder to get access to the roof of an SUV. &nbsp;The sun is pretty direct over my house most of the day. &nbsp;
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<div class="bvseo-author">Asked by: Eman</div>
<div class="bvseo-answer" data-answerid="3032277">
Hello, Eman. Thank you for reaching out to us with your inquiry. We understand you want to know the height of the canopy at the outside edge and we would be delighted to answer your inquiry. Overhanging eaves provide a larger shade area (169 sq. ft.). I hope this was able to help you out If you have other concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-09-05</div>
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<div class="bvseo-question-answer" data-questionid="4097672">
<h2 class="bvseo-question">
I see alot of other are asking the same thing. I have a oasis 13x13 but the fabric is all ripped up. The frame is perfect. Why can you sell us just the fabric. Make life easier for your customers. Come on sell us one!!!
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<div class="bvseo-author">Asked by: Canopyallrippedup</div>
<div class="bvseo-answer" data-answerid="3029560">
Hello there! Thank you for contacting Coleman, the Outdoor Company. We understand that you would like to know where to buy a replacement canvas for your OASIS&trade; 13 x 13 Canopy with Sun Wall. We are sorry to inform you that, currently, this unit's replacement parts are not available for individual sale, and we always ensure that consumers' feedback and concerns are shared with the concerned department. We hope we were able to provide you with an answer to your question. Also, please be advised that your Shelter has a 1-year limited warranty. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us, so we can determine the best resolution. Have a great day!
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-08-29</div>
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<div class="bvseo-question-answer" data-questionid="4088345">
<h2 class="bvseo-question">
Is the canopy either water resistant or waterproof?&nbsp;
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<div class="bvseo-author">Asked by: rewrightme</div>
<div class="bvseo-answer" data-answerid="3024238">
Hi there! Thank you for contacting Coleman, the Outdoor Company. We understand that you'd like to know whether OASIS CANOPY 13X13 ONEPEAK is waterproof or water-resistant. Please be advised that our canopy/shelters are only rated as a sun shelter. They are not waterproof and do not provide any protection from rain. To use this as a rain shelter may result in damage to the UV protection and may cause the shelter to dry rot. We hope we were able to provide you with an answer to your question. Please let us know if there is anything else we can do to help you. We value your time and will be pleased to assist you if you have any more questions or issues.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-08-15</div>
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<div class="bvseo-question-answer" data-questionid="4069350">
<h2 class="bvseo-question">
Is it possible to buy a replacement bag for this? The wheel came off of ours. We use it for baseball tournaments so having the bag is crucial as it goes from ballpark to ballpark!&nbsp;
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<div class="bvseo-author">Asked by: D. White</div>
<div class="bvseo-answer" data-answerid="3013161">
Hi there! Thank you for contacting Coleman, the Outdoor Company. We understand that you want to know if a replacement bag is available for the Oasis&trade; 13 x 13 Canopy with Sun Wall. We would be delighted to answer your inquiry and we&rsquo;re sorry to hear that a wheel came off. Please be advised that currently, this unit's replacement parts or replacement carrying bags are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any questions regarding the warranty or would like to obtain warranty service, you may contact us directly so we can gather more information. Thank you and have a wonderful day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-07-27</div>
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<div class="bvseo-question-answer" data-questionid="4062365">
<h2 class="bvseo-question">
I am also looking for replacement parts for this. We had a storm rip the canopy and would like to replace it. Let us know if this becomes available.
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<div class="bvseo-author">Asked by: Garrison</div>
<div class="bvseo-answer" data-answerid="3008262">
Hello, Garrison. Thank you for contacting Coleman, the Outdoor Company. We understand you are also looking for a replacement part for the Coleman&reg; OASIS&trade; 13 x 13 Canopy with Sun Wall. We would be delighted to answer your inquiry. Please be advised that currently, this unit's replacement parts are not available for individual sale. But don't worry, we'll notify you as soon as the replacement parts are available. We hope this helps answer your question. Please let us know if you need further assistance. Have a wonderful day.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-07-10</div>
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<div class="bvseo-question-answer" data-questionid="4053966">
<h2 class="bvseo-question">
What is the weight of this item?
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<div class="bvseo-author">Asked by: R44 question</div>
<div class="bvseo-answer" data-answerid="3001789">
Hello there! Thank you for contacting Coleman, the Outdoor Company. We understand you are asking the weight of the Coleman&reg; OASIS&trade; 13 x 13 Canopy with Sun Wall. We would be delighted to answer your inquiry. Please be advised that the shelter weighs 49.3 lbs. We hope we were able to answer your question. Please let us know if you need further assistance. Thank you and have a wonderful day
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2022-06-24</div>
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