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<div class="bvseo-question-answer" data-questionid="4910449">
<h2 class="bvseo-question">
Our screen was damaged during our camping trip this year. The frame is still in good condition. Is there a way to purchase a replacement cover?
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<div class="bvseo-author">Asked by: Bob67</div>
<div class="bvseo-answer" data-answerid="3747368">
Hi Bob, Thank you for reaching out. Unfortunately, we do not have replacement screen covers available separately for purchase. If you believe the damage is due to a manufacturing defect, you can submit a warranty claim. Our team will assess the product as a whole and determine its eligibility in accordance with our warranty policy. You can contact us here: https://www.coleman.com/support/contact-us Our team is available Monday to Friday, from 9:00 AM to 5:00 PM Eastern Time, and we will be happy to assist you. Thank you, and please stay safe! Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-07-20</div>
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<div class="bvseo-question-answer" data-questionid="4908884">
<h2 class="bvseo-question">
is this tent certified ULCS109, CPAI 84 or NFPA 701?
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<div class="bvseo-author">Asked by: Etch H</div>
<div class="bvseo-answer" data-answerid="3747350">
Hi, Thank you for your inquiry. Our tents are not certified to CAN/ULC-S109 or NFPA 701 fire-testing standards. However, Coleman tents and canopies meet the requirements of CPAI-84, which is the flammability standard applicable to recreational camping tents. Please note that there is no CPAI-84 certificate issued. Compliance is indicated by the labeling on the tent and its packaging, which serves as proof of compliance. Additionally, NFPA 701 certification is generally required for commercial tents and shelters under many state and local regulations. Coleman tents and shelters are not intended for commercial use and therefore do not fall within the scope of NFPA 701 certification requirements. If there&rsquo;s anything else we can assist you with, please don&rsquo;t hesitate to reach out to our official website's &quot;Contact Us&quot; page. We&rsquo;re available Monday through Friday from 9 AM &ndash; 5 PM ET. Have a great Monday! Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-07-20</div>
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<div class="bvseo-question-answer" data-questionid="4293072">
<h2 class="bvseo-question">
Looking for replacement arms as 3 broke from heavy rain and wind anyone know where they can purchased
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<div class="bvseo-author">Asked by: Mike123</div>
<div class="bvseo-answer" data-answerid="3242890">
I suspect with the amount of water i see in the photos that has gatherednin the cupped canopy, that whomever put this up was NOT careful to pop it up the way, nor pull the canopy taut nor attach ALL the support velcro safety straps.
<div class="bvseo-author">Answered by: Matilda</div>
<div class="bvseo-pubdate">Date published: 2024-05-31</div>
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<div class="bvseo-question-answer" data-questionid="4270982">
<h2 class="bvseo-question">
I have a Back Home&trade; 15 x 13 Screen Canopy Tent and need replacing poles as it got damaged by rain two days after we put it up. Do you know where I could get replacement poles?
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<div class="bvseo-author">Asked by: Sadly</div>
<div class="bvseo-answer" data-answerid="3144160">
Hello! Thank you for your question. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-09</div>
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<div class="bvseo-question-answer" data-questionid="4235933">
<h2 class="bvseo-question">
Do you make sidewalls for this canopy?
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<div class="bvseo-author">Asked by: Greg Bertram</div>
<div class="bvseo-answer" data-answerid="3120882">
Hello! Unfortunately, this unit's replacement parts are not currently available for individual purchase. But don't worry; because we are constantly looking for ways to improve our product and service, we always make sure that consumers' feedback and concerns are shared. If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose &quot;contact us&quot; from the question mark logo in the upper right corner of the page to access our online contact form.
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-21</div>
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<div class="bvseo-question-answer" data-questionid="4218252">
<h2 class="bvseo-question">
Does Coleman sell walls for the 15' x 13' Back Home screen canopy tent?
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<div class="bvseo-author">Asked by: JAM Texas</div>
<div class="bvseo-answer" data-answerid="3110823">
Hello! Please be advised that the side walls for this unit are not currently available. But don't worry; we always make sure that customer feedback and concerns are shared because we are constantly searching for ways to improve our product and service. If you have any further questions or concerns about your product, you can also visit the Coleman website. By selecting &quot;contact us&quot; from the question mark logo in the upper right corner, you will be directed to our contact us web form.
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-27</div>
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<div class="bvseo-question-answer" data-questionid="4126445">
<h2 class="bvseo-question">
Do you sell replacement canopy covers for this?
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<div class="bvseo-author">Asked by: R L Dukes</div>
<div class="bvseo-answer" data-answerid="3049600">
Hi Dukes, Thank you for contacting Coleman, the Outdoor Company. We understand that you want to know where you can buy replacement canopy covers for the Coleman Back Home 15 x 13 Screen Canopy Tent. We would be delighted to answer your inquiry. Please be advised that this product is part of our newly released shelter. Therefore, the replacement parts for this unit are currently unavailable for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. We hope we were able to provide you with an answer to your question. Please, if you have any further concerns about your product, kindly visit the Coleman website. First, click on the question mark logo in the upper right corner, then select &quot;contact us,&quot; so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-31</div>
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<div class="bvseo-question-answer" data-questionid="4125343">
<h2 class="bvseo-question">
I live on the beach and would like to be able to put it out and leave it out for night, there is mist and dew, would it hold up?&nbsp;
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<div class="bvseo-author">Asked by: miss Marti</div>
<div class="bvseo-answer" data-answerid="3047890">
Hi Marti, Thank you for contacting Coleman, the Outdoor Company. We understand that you'd like to know how long a canopy shelter will last if left outside all night in an area with dew and mist. We would be delighted to answer your inquiry. Please be advised that our shelters are only rated as sun shelter. They are not waterproof and do not provide any protection from rain. Using this as a rain shelter or left outside all night in an area with dew and mist may result in damage to the UV protection and may cause the shelter to dry rot. We hope we were able to provide you with an answer to your question. Please, if you have any further questions or concerns about your product, kindly visit the Coleman website. First, click on the question mark logo in the upper right corner, then select &quot;contact us,&quot; so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!
<div class="bvseo-author">Answered by: Coleman® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-16</div>
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