Start a Return

Items purchased on Coleman.com should be returned via mail. All returns require an advance Return Authorization.

Where can I find the status of my order?

Please click here to check Order Status. You will need your confirmation number (found in your order confirmation email) and your zip code. Or, you can log into My Account for the information.

What is your return policy?

Unused items in their packaging purchased from Coleman.com may be returned in their original condition within 60 days of your order date for a full merchandise refund, not including shipping charges. Purchases returned within this time frame will be refunded in the original form of payment. If we do not receive your items within the 60 days of purchase your refund will not be processed. Items marked final sale cannot be returned.

What are your shipping options and rates?

Please allow 1-2 business days for our warehouse to process your order before it is shipped. We do not ship on weekends or holidays. At certain times, processing may take longer due to increased order volume. Delivery dates are estimates and not guaranteed.

Delivery Method	Estimated Delivery Timeframe	Rate
Standard	3-9 Business Days	$6.95, FREE on $50+
Standard Ground	4-11 Business Days	$6.95, FREE on $50+
2-Day	2-3 Business Days	$19.95
Next Day	1-2 Business Days	$24.95

Not all shipping methods are available for all products and/or locations.
Please allow additional transit time for orders shipped to Alaska and Hawaii.
Shipments are sent via FedEx services and are delivered by FedEx or Parcel Post depending on the shipment contents and destination.
Shipping service and rates are subject to change without notice.
Please Note: Some items will arrive in packaging that reveals what's inside.

Why isn’t my promotion code working?

Please enter the code exactly as it appears on our site or in the email offer you received. If the code is entered correctly but still not working, please verify it is not expired, and the items you are attempting to order are eligible for the specific promotion. If entered correctly, not expired and order is eligible and code is still not working, please click here to contact us.

Offer cannot be combined with other coupon codes. Coleman reserves the right to limit quantities. No rain checks. Prices and specifications are subject to change without notice. Applicable sales taxes apply. Offer cannot be redeemed for cash.

What types of payments do you accept?

We accept the following payment methods:

VISA
Mastercard
American Express
Discover
Paypal
ApplePay
Afterpay (Click here for more information)

Please Note: We only accept credit cards issued by US banks. Please confirm your payment method meets our requirements prior to placing your order to avoid delays or cancellation.

Lantern and Stove Repair

Coleman Lantern and Stove Repair Service:

Flat Rate Service (FRS) ensures that your lantern or stove will be returned to original factory specifications for performance. FRS includes labor, all necessary repair parts, and return shipping. FRS does not include painting, polishing or other aesthetic improvements. In other words, your serviced lantern or stove will have the same appearance it had when you sent it to Coleman.

Click Here to download the service form.

Service is available for the following lanterns and stoves: