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Insert your printed Return Authorization paperwork inside your box.
Make sure to pack your item(s) securely so there is no damage to the returned product during transit. You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
When choosing your shipper, we recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any return shipping costs are non-refundable.
To ensure a timely return and refund, If you do not have an original receipt or packaging slip, we ask that you please contact us here and we will email you your original receipt and packaging slip.
No, we do not accept returns of Coleman products not purchased on Coleman.com.
Unused items in their packaging purchased from Coleman.com may be returned in their original condition within 60 days of your order date for a full merchandise refund, not including shipping charges. Purchases returned within this time frame will be refunded in the original form of payment. If we do not receive your items within the 60 days of purchase your refund will not be processed. Items marked final sale cannot be returned.
You must have an original receipt or packing slip and the original form of payment to complete your return.
Coleman does not make price adjustments or price match with dealers or competitors.
Unused items purchased from Coleman.com may be returned in their original condition within 60 days of your order date for a full merchandise refund, not including shipping charges. Items marked final sale cannot be returned.
We do not accept the return of Coleman product not purchased at Coleman.com. Purchases made at a store or another retailer must be returned to the location where the purchase was made and are subject to its return policies.
IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange.
We sincerely apologize for this inconvenience! If the purchase was made on Coleman.com within the past 60 days, please contact Coleman Customer Service by filling out our contact us form. Please take a photo of your damaged package or damaged item and be sure to attach it to the contact us form.
If the purchase was made more than 60 days ago, please reach out to our Warranty Information for your options.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.
Purchases made on Coleman.com may be returned by mail with an original receipt within 60 days of purchase. Purchases returned within this time frame will be refunded in the original form of payment. If we do not receive your items within the 60 days of purchase your refund will not be processed.
Please note: Final sale items are not eligible for return or refund.
Once your return has been received, please allow up to 10-15 business days to process your refund. Refunds will be returned to the original form of payment.
After your return is processed and credited, you will receive an email confirmation. Additionally, your banking institution may take up to 10 business days for the refund to be applied to your account.
Please note: Except in cases where the return is the result of an error by Coleman or the item arrives damaged or defective, original shipping charges are non-refundable.
We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause.
Items purchased on Coleman.com should be returned via mail. All returns require an advance Return Authorization. Start a return now.
Fill out the Start a Return form or use your order history in My Account.
An email confirmation will be sent to you with step-by-step instructions on how to return your product as well as an RMA label and optional shipping label for you to print out. Coleman will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
Please note: Except in cases where the return is the result of an error by Coleman or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs.